We have had virus issues at work in which viruses start services that cannot be stopped in normal Windows and we were been unable to clean the viruses off the computer until the computer was booted into Safe Mode.
After it was booted into Safe Mode, we were able to run antivirus programs and clean the viruses from the computer. For some issues, outside help may be needed and if the computer will boot to Safe Mode, usually it will also boot into Safe Mode with Networking unless the issue with Windows involves the drivers for the networking device s. In other instances, drivers or other software that were recently installed on the computer may prevent it from booting into Windows normally.
When this happens, we use the Advanced Boot Options to resolve the issues. These options, along with the other Advanced Boot Options, will be described in the next section. There are five options common to all four operating systems.
The image below from Windows XP shows these five options. Windows Vista, Windows 7, and Windows 8 each have additional options. Three choices for Safe Mode are available. The first choice, Safe Mode, is a very basic boot up of Windows that uses generic Windows drivers from Microsoft instead of the drivers provided by the vendor.
This option does not allow access to a network or the Internet which can be beneficial if the PC has an issue requiring Internet or network access be disabled prior to resolving the problem.
The Safe Mode with Networking option also uses the same basic boot processes that Safe Mode uses but a generic network driver is added so that users can connect to their network or to the Internet.
This option is generally beneficial to use if access to the Internet is needed in order to allow remote access to the computer. An example of using the Safe Mode with Networking option would be allowing a technician to remote in to the computer to fix a problem such as a virus or corrupt files that are preventing Windows from starting normally.
This third Safe Mode option is more of an advanced function as knowledge of text-based commands is needed. The Last Known Good Configuration option is a good first option to try if changes to the operating system or drivers were recently performed and the computer is not booting normally after the changes were made.
The Last Known Good Configuration does exactly what it sounds like it does. Windows loads the last system configuration in which the system booted normally. If the problem with Windows occurs after the desktop has been loaded, the Last Known Good Configuration will not fix the issue.
The Start Normally option is generally used for starting the computer in normal mode if it was accidentally booted into the Advanced Boot Options menu. This option also can be used if the computer was not shut down normally the last time it was used. When the computer automatically boots into the Advanced Boot Options menu as a result of this reason, using the Start Normally option should be tried prior to using the other advanced boot options.
Thanks again for your help, Sam. C3PO5 5 Tungsten. Hi This is the manual for your Well enough from me!! Post Reply. Top Contributor. Dell Support Resources. Latest Solutions. You may check the other operating system in boot.
Click Start , click Run , type msconfig , and then click OK. The System Configuration Utility dialog box is displayed. Click on Boot. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. If you are wondering the usages of function keys Windows 10 , please keep reading. Free Download.
Actually, they can be used together with the Alt and Ctrl keys to achieve different purposes. What are the F1 through F12 keys? Please find out yourself in the following content.
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